Etisalat Recharge — Frequently Asked Questions

Etisalat prepaid recharge means adding credit (AED balance) to a prepaid SIM card. Unlike postpaid, prepaid users pay upfront. Recharging keeps your number active and lets you make calls, send SMS, and use mobile data.

Yes. Etisalat rebranded to e& (pronounced "e and") in 2022. The services, products, and SIM cards remain the same. The website etisalat.ae redirects to the new brand portal, but recharge services are unchanged.

The minimum Etisalat recharge amount is AED 30. Available denominations are AED 30, 50, 100, 150, 200, and 500.

Validity depends on the recharge amount: AED 30 = 30 days, AED 50 = 60 days, AED 100 = 120 days, AED 200/500 = 365 days. Always recharge before expiry to keep your number alive.

If you don't recharge before the expiry date, your SIM enters a grace period where you can only receive calls. After the grace period (usually 30–60 days), the number is deactivated and may be reassigned to another user.

Yes! Etisalat offers a quick top-up option at etisalat.ae that requires no login. Just enter the mobile number, select amount, and pay by card.

You can recharge any Etisalat UAE number from abroad using the official etisalat.ae website or My Etisalat app, as long as you have a valid international card and internet access.

Visa, Mastercard, and American Express credit and debit cards are accepted. Apple Pay, Google Pay, and Samsung Pay are supported via the My Etisalat app.

Yes. All transactions on etisalat.ae and the My Etisalat app use 256-bit SSL encryption and 3D Secure (OTP) verification for card payments. Your financial data is never stored without consent.

In the My Etisalat app, go to Settings → Auto-Recharge. Set your minimum balance threshold (e.g. AED 10) and the top-up amount. Etisalat will automatically charge your saved card when your balance drops below the threshold.

Scratch the card to reveal the PIN. Then either: dial *135*[PIN]# from your Etisalat SIM, enter the PIN on etisalat.ae, or enter via the My Etisalat app under Voucher Recharge.

Dial *101# to access the Etisalat self-care USSD menu. To redeem a voucher PIN directly, dial *135*[14-digit PIN]#.

Etisalat recharge vouchers are sold at all Etisalat stores, Carrefour, Lulu Hypermarket, Spinneys, ENOC/EPPCO petrol stations, and thousands of small shops across the UAE.

Yes. Enter the PIN via etisalat.ae or the My Etisalat app and specify the other person's number. You can also call Etisalat 101 and have them apply it for you.

Dial *121# from your Etisalat SIM for a free balance check SMS. Or check in the My Etisalat app, or log in at etisalat.ae → My Account → Balance.

Dial *170# for data balance, or check in the My Etisalat app under Usage. The app shows remaining data, minutes, and SMS in real-time.

Etisalat does not currently support peer-to-peer credit transfer. You can recharge another Etisalat number using your payment card via the app or website.

Call 101 from any Etisalat SIM (free), or 800-101 from a landline. Chat support is available at etisalat.ae and in the My Etisalat app.

Etisalat customer care is available 24/7 for urgent recharge and technical issues. Store hours vary by location (typically 9 AM – 9 PM UAE time).