Privacy Policy

1. Introduction

Welcome to Etisalat Recharge Guide ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website. Please read it carefully.

By accessing our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address (anonymized)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring URL
• Device type (mobile, tablet, desktop)

2.2 Information You Provide

If you contact us via the contact form, we collect your name, email address, and the content of your message. We do not collect payment details, Etisalat account credentials, or SIM card information.

3. How We Use Your Information

We use the collected information to:

• Operate and improve our website
• Analyze traffic and usage patterns (via anonymized analytics)
• Respond to your contact form inquiries
• Detect and prevent fraudulent or malicious activity
• Comply with legal obligations

4. Cookies

We use essential cookies to ensure proper website functionality and analytics cookies (with your consent) to understand how visitors use our site. For detailed information, see our Cookie Policy.

You can control cookie preferences via your browser settings or our cookie consent banner.

5. Third-Party Services

Our website may use the following third-party services, each with their own privacy policies:

• Analytics: We may use anonymized, privacy-compliant analytics
• CDN: Content delivery network for site performance
• External links: Links to etisalat.ae and official channels are governed by Etisalat's own privacy policy

6. Data Retention

Contact form submissions are retained for a maximum of 12 months and then permanently deleted. Anonymized analytics data may be retained for up to 26 months as per standard analytics practices.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to correct inaccurate personal data
• Right to deletion ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, contact us via our contact page.

8. Data Security

We implement industry-standard security measures to protect your information, including HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us.